Returns & Exchanges
At Polana, we take great pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a dedicated resolution process for any shipping or quality concerns.
Inspect Your Order
Upon arrival, please immediately inspect your package and ensure all perishable items are stored in the refrigerator or freezer as required.
Report Issues
If your order arrived damaged or with missing items, please contact our customer support team within 24 hours of delivery with your order number.
Provide Documentation
To help us process your claim quickly, please provide clear photographs of the packaging and the specific product in question for our quality control team to review.
Receive Resolution
Once your claim is validated, we will issue a replacement shipment or provide a store credit to ensure you can enjoy the authentic taste of Polana.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing